Job Title: Café Operations Manager – Dubai

Job Description:

We are seeking a passionate and experienced Café Operations Manager to lead the daily operations of our vibrant café in Dubai. The ideal candidate will have a strong background in hospitality management, a flair for customer service, and a results-driven approach to team leadership and business growth.

Key Responsibilities:

Daily Operations Management

• Oversee and streamline all daily café functions, ensuring efficient workflow across all departments.

• Supervise opening and closing protocols, cash handling, and adherence to security measures.

Staff Recruitment & Supervision

• Hire, train, and manage a team of baristas, servers, and kitchen staff.

• Plan shift schedules, delegate tasks, and ensure team performance aligns with brand standards.

• Deliver continuous training and coaching to drive service excellence.

Customer Service & Experience

• Address customer feedback and resolve complaints efficiently.

• Foster a friendly, welcoming atmosphere and ensure consistent, high-quality service.

Inventory Control & Vendor Coordination

• Maintain optimal inventory levels for food, beverages, and café essentials.

• Manage supplier relationships and ensure timely ordering and delivery of stock.

Financial Oversight

• Handle daily cash flow, bank deposits, and reconciliation.

• Analyze sales trends, prepare budgets, and implement cost-control measures to boost profitability.

Health, Safety & Compliance

• Ensure full compliance with UAE food safety and hygiene regulations.

• Conduct regular inspections to maintain cleanliness and operational safety.

Marketing & Promotion

• Plan and execute promotional campaigns to increase footfall and revenue.

• Leverage social media, local partnerships, and seasonal offers for brand visibility.

Maintenance & Facility Management

• Manage maintenance schedules and oversee repairs of café equipment and facilities.

• Act swiftly to address any operational disruptions.

Strategic Contribution

• Collaborate with senior management to set goals and drive business growth.

• Monitor industry trends and competitor activity to maintain market relevance.

Required Skills & Qualifications:

• 4–6 years of experience in F&B or café operations management.

• Strong leadership, organizational, and multitasking abilities.

• Proficient in POS systems, inventory management tools, and MS Office.

• Excellent communication skills and a customer-centric approach.

• Budgeting and financial reporting proficiency.

• Marketing and brand promotion knowledge is a plus.

• Must be currently based in the UAE.