Finastra is looking for a Customer Success Executive to join their Corporate Lending Business Unit. This role involves building and maintaining strong relationships with clients, managing customer success from implementation through to long-term satisfaction, and driving revenue growth through upsells, renewals, and professional services. The ideal candidate will have experience in the Corporate Banking sector and a passion for customer engagement and success.

Key Responsibilities:

• Proactively engage with customers, including on-site visits, to understand business drivers and challenges.

• Develop and execute account success plans to optimize revenue, satisfaction, and retention.

• Manage ‘at-risk’ customers, from detection to resolution, ensuring their success and continued engagement.

• Identify and drive upsell, renewal, and professional services opportunities.

• Leverage customer usage data to derive insights, identify risks, and pinpoint opportunities.

• Act as the key liaison between customers and internal teams, including Product Development.

• Support customer adoption by providing analysis and positioning to increase software ROI.

• Collaborate with Sales and other teams to manage opportunities and grow revenue.

Skills & Experience Required:

• Experience: Good understanding of Corporate Banking markets, including Syndicated Lending, Transaction Banking, Supply Chain Finance, and Cash Management.

• Customer Success: Proven track record in customer success, driving revenue growth and satisfaction.

• Communication: Strong communication, presentation, and interpersonal skills.

• Autonomy & Ownership: Ability to work autonomously and take ownership of customer success plans.

• Analytical Skills: Strong analytical mindset with the ability to derive insights from data.

• Problem-Solving: Excellent problem-solving skills and the ability to address root causes of issues.

• Collaboration: Ability to interact and influence stakeholders at all levels within Finastra and with customers.

Why Join Finastra?

• Work with a global leader in financial software solutions.

• Opportunity to build strong relationships with key clients.

• Competitive salary and hybrid work environment.

• Collaborative and dynamic work culture with opportunities for growth.

If you have experience in corporate banking and a passion for customer success, apply now to join Finastra!