Job Title: Business Excellence Manager

Job Description:

We are looking for a Business Excellence Manager to lead access programs in the region, ensuring smooth collaboration between hospitals, healthcare providers, distributors, and patients. This role requires strong leadership, excellent communication, and strategic problem-solving skills. The position is a mix of fieldwork and office-based administration, with a focus on patient access, stakeholder engagement, and program efficiency.

Key Responsibilities:

📌 Program & Stakeholder Management

• Oversee and manage access programs, ensuring seamless coordination between hospitals, pharmacies, distributors, and patients.

• Maintain consistent and positive communication with healthcare providers, patients, and relevant stakeholders.

• Ensure Axios’ scope of work and objectives are clearly communicated and well understood.

• Liaise with regional and HQ teams, providing regular updates on program progress.

📊 Operational Excellence & Compliance

• Ensure eligible patients are enrolled on time, following strict workflow and timelines.

• Review patients’ financial eligibility, approve classifications, and conduct home visits when necessary.

• Ensure quick and efficient drug delivery for enrolled patients.

• Monitor, track, and update patient files in real-time, ensuring accurate and up-to-date records.

• Prepare monthly, quarterly, and on-demand reports for both internal and client review.

• Adhere to pharmacovigilance and regulatory training, ensuring proper collection and reporting of safety data.

⚡ Leadership & Communication

• Supervise regional teams and ensure smooth operations.

• Work closely with Axios project leaders, regional/global staff, and healthcare stakeholders.

• Manage logistics, data monitoring, and reporting, ensuring continuous improvement of patient programs.

Requirements:

✔ 2-5 years of experience in nursing, healthcare, patient support, or program management.
✔ Excellent written and spoken English communication skills.
✔ Strong data monitoring, program coordination, and logistics experience is a plus.
✔ Proven ability to handle stakeholder engagement and service management.
✔ Passion for philanthropy, healthcare access, and patient support initiatives.
✔ Willingness to travel frequently within the region.

Why Join Us?

✅ Be part of a mission-driven organization improving patient access to healthcare.
✅ Work in a dynamic, fast-paced environment with opportunities for growth.
✅ Engage with global teams and leading healthcare providers.
✅ Make a direct impact on patient care and program efficiency.