Assistant Service Manager – Electronics & Home Appliances
Employment: Full-Time | Location: Dubai, UAE

Guildhall is partnering with a leading global electronics and home appliance company to hire an Assistant Service Manager in Dubai. This role will support after-sales service operations, ensuring exceptional customer service, efficient service management, and team coordination to enhance overall service quality and efficiency.

Key Responsibilities:

Customer Service & Support

• Respond to customer inquiries and escalate complex issues when necessary.

• Record, track, and resolve customer complaints while providing timely feedback.

• Conduct follow-ups and surveys to assess customer satisfaction and service improvements.

Service Operations & Coordination

• Oversee order entry, tracking, and service arrangements to streamline operations.

• Assist in staff task planning and resource allocation to optimize service efficiency.

• Analyze service processes and recommend improvements.

Service Provider & Network Management

• Track service provider work orders, ensuring timely and high-quality service.

• Gather and report feedback on service performance, assisting in problem resolution.

Spare Parts & Inventory Management

• Maintain inventory records, ensuring stock availability and accuracy.

• Schedule spare parts orders to prevent shortages or overstocking.

• Conduct regular inventory audits, managing expired or damaged parts.

Documentation & Reporting

• Maintain service contracts, reports, and essential records in an organized manner.

• Analyze service data and generate reports for management decision-making.

• Prepare and submit weekly/monthly reports on key service metrics.

Administrative & Project Support

• Manage administrative duties such as office supplies and general office support.

• Assist in key service projects and research tasks as assigned.

• Participate in service visits and ad-hoc operational duties as required.

Requirements:

Professional Skills:

• Proficiency in Microsoft Office (Excel, Word, PowerPoint) for data analysis and reporting.

• Familiarity with CRM systems for customer service tracking.

• Basic technical knowledge of electronics and home appliances for troubleshooting support.

Experience & Qualifications:

• 1-3 years of experience in customer service or after-sales service management.

• Prior exposure to service process optimization, order management, or resource allocation is a plus.

Personal Abilities:

• Strong communication and interpersonal skills to engage with customers and service teams.

• Excellent organizational and multitasking abilities to handle multiple service operations.

• A problem-solving mindset to identify issues and implement effective solutions.

• Team-oriented with the ability to collaborate across departments.

Other Requirements:

• A proactive approach with a focus on service excellence.

• High professional ethics and commitment to customer satisfaction.

• Willingness to work overtime and travel when necessary.

About Guildhall:

Guildhall is a premier HR & Headhunting Consultancy in the MENA region, trusted by top global employers. With extensive experience in executive search and recruitment, Guildhall provides tailored career sessions and an industry-first membership program, helping professionals save money while advancing their careers.