Paymentology, a leading global issuer-processor, is looking for a highly experienced Account Manager to manage key client relationships, drive business growth, and ensure exceptional customer satisfaction. This role involves client relationship management, strategy planning, service delivery, business development, and leadership in a fast-paced, 24/7 payment industry environment.

Key Responsibilities:

🔹 Client Management: Act as the main point of contact for high-value clients, building trust-based relationships.
🔹 Account Strategy: Develop and execute strategic Success Plans aligned with client goals.
🔹 Service Delivery: Ensure on-time and high-quality solution delivery, addressing client feedback effectively.
🔹 Business Growth: Identify upselling and cross-selling opportunities, drive contract renewals.
🔹 Data & Reporting: Analyze performance metrics, provide strategic insights, and track KPI achievements.
🔹 Leadership & Mentorship: Guide other account managers and lead client training programs.
🔹 Problem Solving: Address and resolve client concerns proactively, managing escalations efficiently.
🔹 Cross-functional Collaboration: Work with product, marketing, and sales teams to align client strategies.

Key Requirements:

✅ 8-10 years of experience in account management, client relations, or a related role.
✅ Previous experience in the payments industry and managing enterprise stakeholders.
✅ Ability to work in a 24/7 operational environment with a fast-paced, agile mindset.
✅ Strong Microsoft Office proficiency (Excel, PowerPoint, Word, Outlook).
✅ Excellent negotiation, analytical, and time management skills.
✅ Strong relationship-building skills with senior executives and key stakeholders.
✅ Fluent in English (verbal and written).
✅ Resilient, adaptable, and solutions-focused mindset.

Why Join Paymentology?

🌎 Work with a diverse, global team shaping the future of payments.
📈 Drive business success in a rapidly evolving fintech environment.
🚀 Opportunity to work remotely with high-profile clients in an industry-leading company.

📩 How to Apply:
Interested candidates can apply via LinkedIn or submit their CV to [Company Email] with the subject: “Account Manager – UAE Application”.

💳 Join Paymentology and be a key player in transforming global payment