SIPA, an Italian leader in beverage, food, and packaging machinery, is hiring a Technical Operations Manager for its Middle East branch. The role involves overseeing technical service operations, managing field technicians, and ensuring customer satisfaction by providing high-quality support for SIPA machinery and systems.

Key Responsibilities:

• Oversee installation, maintenance, and support of SIPA machinery in the region.

• Act as the primary technical contact for customers, managing urgent requests.

• Lead and coordinate field technicians, ensuring compliance with safety and operational protocols.

• Monitor technician performance and skill development while maintaining accurate records.

• Collaborate with HQ Customer Service and HR for recruitment and training of new technicians.

• Ensure technical and administrative efficiency within the Middle East branch.

Required Skills & Qualifications:

• Fluency in English and Arabic (Mandatory).

• Bachelor’s degree or diploma in a technical field.

• Experience in Beverage filling lines/PET packaging, with expertise in technical service and spare parts management.

• Strong technical knowledge of mechanics, electrics, PLCs, and industrial machinery.

• Leadership experience in managing field technicians.

• Excellent problem-solving, decision-making, and communication skills.

Additional Details:

• Willingness to travel across the Middle East and occasionally to other countries.

• Reporting to: Branch Management and HQ Customer Service team.

• Employment Type: Full-time

• Location: Dubai, UAE