Doctify is seeking a Manager, Account Manager to lead the commercial performance of its portfolio and oversee the end-to-end customer journey in the UAE. This role involves managing and developing a high-performing team of two Account Managers while collaborating with the UK-based onboarding team.

Key Responsibilities:

• Lead and develop a team of two Account Managers in the UAE.
• Improve Customer Success (CS) best practices, retention, and expansion strategies.
• Set and execute quarterly CS strategies and goals.
• Stay updated with market trends and implement industry benchmarks.
• Work closely with Sales, Product, Marketing, and Support teams.
• Manage a small portfolio of enterprise customers for product adoption and expansion.
• Hire, onboard, and train new Account Managers when required.

Requirements:

• Minimum 5 years of Account Management experience, with at least 1 year in a leadership role.
• Experience in mid-market/enterprise B2B SaaS customer success.
• Proven track record in leading teams that achieve 100%+ net retention.
• Familiarity with CS tools like Gainsight and customer lifecycle processes.
• Strong collaboration with Sales and CS leadership.
• Excellent communication, leadership, and relationship management skills.
• Experience handling customer escalations and complex challenges.
• Prior experience in hiring and retaining top Account Managers.

Preferred Qualifications:

• Experience in HealthTech, SaaS, or startup environments.
• Knowledge of freemium/product-led growth combined with B2B sales.
• Strong understanding of healthcare technology and industry challenges.

Benefits & Perks:

• Competitive salary + commission.
• 30 days annual leave (plus bank holidays) + extra leave per service year.
• Hybrid work model with remote work options.
• Pension scheme with employer contributions.
• Career growth opportunities, training programs, and internal mobility.
• Pet-ernity leave for new pet owners.
• Monthly impact awards and quarterly team socials.
• Employee referral scheme with financial incentives.

About Doctify:
Founded in 2015, Doctify is a global patient platform revolutionizing healthcare transparency. With operations in six markets, the company aims to empower 100+ million patients by 2025 through verified healthcare reviews. Backed by leading investors, Doctify has raised over $30M in funding to expand its mission worldwide.

If you are passionate about health-tech, customer success, and leadership, apply now to join Doctify’s fast-growing team!