dnata Travel Group is hiring a Travel Consultant to provide high-quality travel services to clients across various channels, including retail, phone, WhatsApp, and email. The role requires handling customer queries, selling airline tickets and travel products, and providing travel-related information while ensuring superior customer service.

Key Responsibilities:

• Provide exceptional customer service to retail, government, and corporate clients.
• Sell airline tickets and travel-related products while cross-selling and upselling services.
• Assist customers with travel queries, booking amendments, and disruption management.
• Offer destination insights, travel documentation guidance, and visa information.
• Build strong relationships with clients and suppliers, ensuring a positive experience.
• Handle customer interactions across multiple platforms, including calls, emails, WhatsApp, and chat.
• Work collaboratively with airline networks, hotels, and service teams to support customers during their travel.
• Assist with crisis management and unexpected travel disruptions.

Required Qualifications & Skills:

• Minimum 1 year of experience in sales, reservations, ticketing, travel & tourism, or customer service.
• High school diploma or equivalent (12 years of schooling).
• Strong communication, persuasion, and problem-solving skills.
• Ability to thrive in a fast-paced customer service and sales environment.
• IT literacy and quick adaptability to new systems.
• Flexibility to work shifts, including evenings, weekends, and public holidays.

Company Overview:
dnata Travel Group is one of the leading travel services providers globally, offering high-quality travel solutions. Join our team to be part of a dynamic, customer-focused environment where innovation and service excellence are at the heart of everything we do.