Sheikh Shakhbout Medical City (SSMC) is seeking a Guest Relations Officer to enhance patient experience by providing exceptional customer service. This role involves welcoming patients and visitors, addressing inquiries, resolving concerns, and ensuring a culturally sensitive and supportive hospital environment. The selected candidate will act as a liaison between patients and hospital departments, ensuring seamless communication and service recovery.

Key Responsibilities:

✅ Patient & Visitor Engagement: Warmly welcome patients and visitors, provide guidance, and ensure a positive hospital experience.
✅ Patient Support: Assist in arranging special accommodations, transportation, and personalized services for international and VIP patients.
✅ Service Coordination: Communicate hospital policies, visiting hours, and available amenities to patients and their families.
✅ Concern Resolution: Address patient concerns, coordinate with the appropriate departments, and ensure timely resolution.
✅ Complaint Handling: Guide patients on how to submit formal complaints and maintain confidentiality of patient information.
✅ Record Management: Maintain accurate records of patient requests, feedback, and concerns in the hospital database.
✅ Event Support: Organize and support hospital events, awareness campaigns, and patient experience initiatives.

Required Qualifications & Skills:

🔹 Education:

• Bachelor’s degree in Hospitality or a relevant field OR
• Diploma with 3 years of additional experience in a similar role.
  🔹 Experience:
• 2-4 years in guest relations, hospitality, or a similar role.
• Experience in healthcare or hotel management is a plus.
  🔹 Certifications (Preferred):
• Hospitality, Service Excellence, and/or Communication certifications.
  🔹 Skills:
• Strong customer service, communication, and problem-solving skills.
• Ability to handle patient concerns with empathy and professionalism.
• Experience in client interaction and service recovery.

🌟 Join SSMC and be part of a world-class healthcare facility dedicated to patient-centered care!

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