JW Marriott Marquis Hotel Dubai is hiring an At Your Service Agent to provide exceptional guest services and ensure seamless communication within the hotel. The role involves handling guest requests, managing reservations, and coordinating with different departments to deliver a high-quality hospitality experience.

Key Responsibilities:

• Respond to guest calls and requests courteously and efficiently.
• Maintain detailed documentation of guest requests, issues, and resolutions.
• Utilize systems like OPERA, GXP, AVAYA, and Open Table for smooth operations.
• Ensure seamless handovers between shifts to maintain service continuity.
• Handle wake-up call requests and ensure accurate record-keeping.
• Manage restaurant reservations using Open Table, verifying special occasions.
• Follow Marriott International’s service standards and procedures.

Qualifications & Skills Required:

• Previous experience in a similar guest service or hospitality role preferred.
• Strong communication and customer service skills.
• Ability to work in a fast-paced environment and handle guest requests efficiently.
• Proficiency in hotel management systems (OPERA, GXP, AVAYA) is a plus.
• Positive attitude and a team player mindset.

What We Offer:

• Competitive salary with accommodation, meals, and transportation.
• Comprehensive training and career growth opportunities within Marriott’s global network.
• Exclusive discounts on hotel stays, dining, and services worldwide.
• Medical and life insurance benefits.
• A dynamic work environment with a supportive team culture.

How to Apply:

Interested candidates can apply directly through Marriott International’s career portal or visit JW Marriott Marquis Hotel Dubai for further details.