The Front Office Coach will play a key role in ensuring an exceptional guest experience in a highly empowered environment. The role involves representing the Emaar brand throughout the guest journey to provide a seamless stay experience. The candidate will be responsible for ensuring guest satisfaction from check-in to check-out while maintaining high service standards.

Responsibilities:

• Conduct all operational tasks in the Front Office while adhering to service standards and procedures.
• Deliver personalized guest experiences to create loyal customers.
• Resolve guest concerns proactively and ensure proper service recovery when necessary.
• Collaborate with team members to maintain a customer-focused approach.
• Exhibit strong communication and problem-solving skills to enhance guest satisfaction.
• Uphold Emaar’s core values and service excellence in daily operations.

Skills & Qualifications:

• Genuine service personality with a high emotional intelligence (EQ).
• Minimum 4 years’ experience in the hospitality industry.
• Minimum 2 years’ experience in a supervisory role within a 5-star hospitality environment.
• High school diploma required; a degree in Hotel Management or a related field is preferred.
• Strong adaptability, resilience, and ability to work in a fast-paced environment.
• Customer-first mindset with a proactive approach to guest service.

Why Join Emaar?

Emaar fosters a culture of customer focus, ownership mindset, speed, talent, and adaptability. Employees at Emaar are expected to challenge the status quo, innovate, and continuously enhance the guest experience while working in a dynamic and supportive environment.