Job Title: Transport Operations Coordinator

Job Description:

Job Purpose:
dnata Airport Operations delivers comprehensive ground handling services at Dubai International Airport, a global hub serving over 80 million passengers and 140 scheduled airlines annually. As a Transport Operations Coordinator, you will support the Transport function by managing administrative tasks, safety records, data systems, and operational coordination, ensuring smooth and efficient execution of daily transport activities.

Key Responsibilities:

• Ensure adherence to all safety, quality, and environmental policies to maintain a secure and compliant work environment.

• Implement departmental policies and procedures, guiding the team to ensure alignment with daily operational goals.

• Oversee and support daily transport activities, ensuring compliance with established standards and protocols.

• Serve as the primary contact for staff transport requests, scheduling changes, and staff inquiries via phone or email.

• Address employee transport-related concerns and escalate unresolved issues to the relevant manager.

• Organize and support operational initiatives, such as staff recognition programs, trend analysis, and data reporting for review by management.

• Validate and reconcile maintenance invoices from service providers; perform monthly financial analysis.

• Conduct random checks on invoiced spare parts with shift supervisors and maintain records on SharePoint.

• Update Crew Trip Slips in the CAB (Contracts and Billing) system daily to ensure accurate and timely account settlements.

• Maintain accurate departmental records, data entries, and filing systems to support operational efficiency.

Qualifications & Experience:

Minimum Requirements:

• High School Certificate + Relevant Experience: 8–10 years in operations control, logistics, or transport with at least 3 years in passenger or customer service roles.

• Diploma Holder: 6–8 years of relevant experience with at least 2 years in customer-facing roles.

• Familiarity with airport operations and airline customer service protocols.

• Proficient in data collection, analysis, and reporting.

• Advanced IT and computer literacy skills, especially in Microsoft Excel.

• Strong communication, organizational, and presentation skills.

• English Language Proficiency: Level 5.

• High level of safety awareness and adherence to safety-sensitive procedures.

Preferred Skills:

• Experience in report generation and data-driven insights.

• Knowledge of airport operational procedures.

• Strong attention to detail and time management.