Premier Inn is the UK’s largest hotel brand with more than 900 properties in the UK, Germany, UAE, and Qatar. In the UAE, Premier Inn operates through a strategic partnership between Emirates Group and Whitbread PLC. With 11 hotels across the Middle East and more in the pipeline, Premier Inn is known for delivering great customer experiences and providing rewarding career opportunities.

About the Role:
Premier Inn is looking for a dynamic and customer-focused Reception Team Leader to join the team at its Dubai Barsha Heights location. If you’re passionate about hospitality and leadership, and thrive in a fast-paced, service-driven environment, this is a great opportunity to grow your career with an award-winning hotel brand.

Key Responsibilities:

• Lead, train, and support front office colleagues to deliver exceptional guest service.

• Ensure smooth check-in/check-out processes in line with Premier Inn’s brand standards.

• Handle guest feedback and escalate concerns to maintain high satisfaction levels.

• Manage payments and adhere to all cash handling and shift handover procedures.

• Use Opera PMS to manage reservations and guest requests accurately.

• Provide accurate local and promotional information to guests.

• Identify and support corporate lead generation and positive online mentions.

• Uphold operational procedures and maintain high standards of hospitality.

Requirements:

• Strong passion for delivering exceptional customer service.

• Fluent in English; Arabic is an advantage.

• Strong organizational and multitasking skills.

• Ability to lead a team and work under pressure in a dynamic environment.

• Detail-oriented with strong communication and interpersonal skills.

Experience:

• Minimum 1 year experience in a supervisory/reception team leader role at a branded hotel.

• Hands-on experience with Opera PMS.

• Proficiency in Microsoft Office applications.

Benefits:

• Competitive salary.

• Medical insurance including dental coverage.

• Annual air tickets.

• Work-life balance focused schedule.

• Career development and promotion opportunities within the company.

Why Join Premier Inn?
Premier Inn provides a supportive, engaging, and growth-oriented environment. With a strong emphasis on promoting from within and creating pathways for advancement, team members are encouraged to thrive personally and professionally.