Mediclinic is seeking an Emirati Patient Administrator to join their team across several facilities including Parkview Hospital, City Hospital, Dubai Mall, Ibn Battuta, and Welcare Hospital. The purpose of this role is to enhance the quality of patient care by effectively managing appointments, insurance processes, billing, and customer service.

Key Responsibilities:

• Manage patient appointment scheduling and registration

• Handle the medical insurance process and related administrative tasks

• Execute billing and cash-up procedures efficiently

• Deliver outstanding customer service and support to patients

• Ensure adherence to hospital procedures and standards

Required Education:

• Essential: Completed Secondary School (Grade 12)

• Desired: Diploma or Bachelor’s degree (preferably in medical science, finance, or accounting)

Required Experience:

• Essential: 2–3 years of experience in customer service (preferably in the healthcare sector)

• Desired: Experience in a healthcare or contact center environment

Key Skills and Knowledge:

• Proficiency in MS Office and hospital information systems

• Familiarity with CRM software

• Knowledge of medical terminology, insurance processes, and scheduling

• Numerical literacy and billing knowledge

• Understanding of emergency protocols and hospital policies

Important Notes:

• This role is open to UAE Nationals only as part of the Emiratization Program

• No payments are required for applications or job offers from Mediclinic

• All vacancies must be verified via the official Mediclinic Careers Website

Apply Now:
Visit the Mediclinic Careers Page to submit your application. Join the Mediclinic Middle East Family and make a difference in patient care.