Bayut & dubizzle, part of the Dubizzle Group, are two of the UAE’s most iconic homegrown brands. Serving millions of users every month across the UAE, the group is a leader in online classifieds and real estate platforms. With a network of five major brands, Dubizzle Group serves over 123 million users monthly, dedicated to delivering seamless and effective online search experiences.

Role Overview:

As an Operations Support Executive, you will act as the first point of contact for clients, managing queries, resolving complaints, and processing client documentation. The role requires someone with excellent communication, multitasking, and problem-solving skills, eager to provide best-in-class customer service.

Key Responsibilities:

• Handle customer interactions across multiple channels, providing timely and accurate support.

• Resolve product or service issues by identifying problems and offering efficient solutions.

• Process contracts, legal documents, and client orders accurately.

• Maintain detailed records of interactions, feedback, and transactions.

• Ensure customer satisfaction through professional and empathetic support.

• Escalate unresolved issues to relevant departments where necessary.

Requirements:

• Minimum of a secondary school education; a business-related undergraduate degree is preferred.

• 1–2 years of experience in a customer support or operations role.

• Familiarity with ticketing systems and customer service best practices.

• Excellent verbal and written communication skills.

• Strong organizational and multitasking abilities.

• Traits: patient, flexible, enthusiastic, empathetic, and solution-oriented.

Benefits:

• Dynamic, high-performing work environment

• Multicultural team with over 50 nationalities

• Competitive, tax-free salary

• Comprehensive health insurance

• Annual air ticket allowance

• Employee discounts across multiple UAE vendors

• Rewards & recognition programs

• Opportunities for learning & development