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Human Resources Operations Manager
Fintech/Digital Banking/Payments/E-money Company Dubai , UAE

We are seeking a detail-oriented and compliance-driven Human Resources Operations Manager to oversee the full spectrum of HR operations in a fast-paced fintech or financial services environment. Based in Dubai, this on-site role is responsible for managing employee lifecycle processes, regulatory compliance, labor law adherence, HR documentation governance, and supporting internal audits. The ideal candidate will bring 5+ years of HR operations experience within regulated industries and a strong understanding of UAE labor law and relevant authority guidelines (MOHRE, CBUAE, etc.).

Key Responsibilities:
HR Operations Management

  • Oversee day-to-day HR operations including onboarding, lifecycle, offboarding, and HRIS updates.

  • Ensure employee records, contracts, and visa processes are compliant with UAE labor regulations.

  • Handle issuance of employment documentation including offers, promotions, and exit letters.

  • Manage benefits and leave administration; coordinate with insurance providers.

  • Respond to employee queries on HR policies and benefits efficiently.

HR Compliance & Regulatory Alignment

  • Ensure HR practices comply with UAE labor laws, CBUAE regulations, and free zone requirements.

  • Monitor changes in labor laws and regulatory guidelines; update policies accordingly.

  • Lead HR audits and reporting, maintain accurate documentation, and liaise with regulatory bodies.

  • Keep employee handbooks and HR manuals up to date with legal requirements.

Employee Relations & Governance

  • Support investigations, grievance procedures, and disciplinary actions in compliance with legal standards.

  • Maintain formal records of ER cases, disciplinary logs, and grievance outcomes.

  • Deliver training on HR policies and compliance practices.

  • Act as point of contact for internal HR compliance audits and reports.

HR Process Improvement & Reporting

  • Identify opportunities for automation and HR process efficiency.

  • Deliver regular reports on HR metrics, onboarding/offboarding, and compliance risks.

  • Support digitization of employee records and HR workflows.

Qualifications and Experience:

  • Bachelor’s degree in HR, Business Administration, Law, or related field.

  • Professional HR certifications (CIPD, SHRM-CP, PHR) preferred.

  • Minimum 5 years of HR operations experience in fintech, banking, or a regulated industry.

  • Strong knowledge of UAE Labor Law, immigration, MOHRE, and CBUAE regulations.

  • Proficiency with HRMS platforms and digital recordkeeping tools.

  • Proven experience in audit preparation, regulatory reporting, and HR governance.

This is an exciting opportunity to take ownership of HR operations in a growing and fast-evolving sector.

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