Hilton is hiring a Guest Service Agent / Associate to join the Front Office Team at Canopy by Hilton Al Seef, Dubai. This full-time on-site role is ideal for individuals passionate about customer service and hospitality. The Guest Service Agent will be responsible for ensuring a smooth and welcoming check-in/check-out experience and responding efficiently to guest queries to deliver an exceptional overall stay.

Key Responsibilities:

• Welcome guests and ensure an efficient check-in and check-out process

• Respond to guest queries promptly and professionally

• Assist with audits and maintain records as required

• Promote room upgrades, packages, and hotel services using up-selling techniques

• Handle payments and foreign currency transactions following hotel credit policies

• Maintain high grooming standards and professional behavior

• Ensure compliance with fire, safety, and health regulations

• Support other departments as needed

What Hilton is Looking For:

• Previous experience in a guest-facing/customer service role

• Positive attitude and excellent communication skills

• Strong focus on delivering outstanding customer service

• Ability to multi-task and remain calm under pressure

• Team player with a professional and friendly demeanor

• Competent in basic IT tools and hotel management systems

Preferred but Not Mandatory:

• Previous hotel front desk or concierge experience

• Experience with cash handling

• Conflict resolution training

Why Work for Hilton?

Hilton is a global leader in hospitality, offering award-winning work environments and a mission to “fill the earth with the light and warmth of hospitality.” When you join Hilton, you’re not just joining a company—you’re becoming part of a family that celebrates diversity, creativity, and service excellence.

Brand: Canopy by Hilton
Location: Canopy by Hilton Al Seef, Dubai
Employment Type: Full-time
Department: Front Office / Guest Services