Marriott International is one of the world’s most renowned hospitality companies, committed to providing inclusive, welcoming, and equitable employment opportunities. At Marriott, the strength of the organization lies in the diverse cultural backgrounds, talents, and experiences of its people. The company proudly fosters a workplace where employees are celebrated for who they are and where their individuality is respected.

This opportunity is based at Aloft Palm Jumeirah, located on the East Crescent of the iconic Palm Jumeirah in Dubai. Aloft Hotels are known for their modern design, vibrant atmosphere, and a bold approach to hospitality that encourages creativity and self-expression. Whether guests are traveling for business or pleasure, Aloft aims to deliver an engaging and comfortable environment.

Job Description:
As a Guest Experience Expert, you will be on the frontlines of guest interactions, ensuring an exceptional experience from arrival to departure. This role goes beyond traditional front desk responsibilities by delivering a unique and personalized experience that aligns with the energetic and tech-savvy vibe of the Aloft brand.

Key Responsibilities:

• Greet guests with a friendly and welcoming attitude, assisting them with check-in/check-out processes.

• Address guest requests, questions, and concerns promptly and professionally.

• Create a memorable and seamless stay for guests by personalizing service.

• Collaborate with different departments to ensure all guest needs are met.

• Stay informed about the hotel’s services, promotions, and local area insights.

• Uphold brand standards and maintain the high level of service expected by Marriott International.

• Ensure the front desk and guest service areas are clean, organized, and well-presented.

• Assist with any guest feedback, escalating serious concerns when necessary.

• Support team operations to ensure smooth day-to-day functioning of guest services.

Required Qualifications:

• Previous customer service or hotel experience preferred but not mandatory.

• Friendly personality with a strong passion for guest service.

• Confident communicator with excellent interpersonal skills.

• Ability to multitask and remain calm under pressure.

• Proficient in English; additional language skills are a plus.

• Willingness to work varied shifts including weekends and holidays.

• Must be a team player who is proactive and attentive to detail.

Additional Information:

• Job Number: 25149987

• Job Category: Rooms & Guest Services Operations

• Position Type: Non-Management

• Location: Aloft Palm Jumeirah, East Crescent, Dubai, United Arab Emirates

• Schedule: Full-Time

• Workplace Type: On-site