As a Guest Experience Expert, you will serve as the primary point of contact for guests, ensuring every interaction is warm, efficient, and tailored to their needs. You’ll help create memorable stays by managing check-in/check-out procedures, responding to guest requests, and embodying the distinctive charm of the Autograph Collection brand.

🔹 Key Responsibilities (Implied Duties):

While the job post lacks detailed duties, this position typically involves:

• Welcoming guests and handling the check-in/check-out process

• Assisting guests with inquiries, reservations, and personalized services

• Addressing guest concerns or issues efficiently and professionally

• Coordinating with housekeeping and other departments to ensure seamless experiences

• Maintaining detailed knowledge of hotel services, promotions, and local area attractions

✅ Required Qualifications (Typical for Role):

• Prior front office or guest service experience in hospitality (1–2 years preferred)

• Excellent communication and interpersonal skills

• Strong English language proficiency (additional languages are a plus)

• Comfortable using hotel management systems (e.g., Opera, Marriott proprietary systems)

• Passion for delivering personalized, exceptional guest service

🌍 About the Brand:

The Autograph Collection is a curated selection of boutique 4- and 5-star hotels offering distinctive, story-rich guest experiences. Each property is unique, designed to appeal to travelers seeking individuality and authenticity in their journey.

🤝 Equal Opportunity Commitment:

Marriott International fosters an inclusive workplace and does not discriminate based on disability, veteran status, or any protected category under the law.