For over 70 years, Chalhoub Group has been a leader in luxury retail across the Middle East, partnering with and representing over 400 global brands across fashion, beauty, and lifestyle. With over 950 stores and more than 16,000 professionals across 8 countries, Chalhoub Group is committed to innovation, sustainability, diversity, and crafting exceptional customer experiences. The Group has been recognized as a Great Place to Work® and is a UN Global Compact member, with a pledge to achieve Net Zero by 2040.

Job Description:
As a Fashion Consultant at Marina Rinaldi (Chalhoub Group), you will play a key role in delivering an exceptional guest experience, achieving sales goals, and supporting customer engagement initiatives. You will act as a brand ambassador, maintaining the highest standards in visual merchandising and customer service.

Key Responsibilities:

• Meet individual and team sales targets while delivering a top-tier guest experience.

• Build and maintain client relationships using an omni-channel approach.

• Gather and analyze customer behavior and product performance data to inform business decisions.

• Provide pre-buying product feedback to help guide future selections.

• Support customer experience (CX) and CRM initiatives.

• Adhere to visual merchandising (VM) guidelines and standard operating procedures (SOPs).

• Manage click-and-collect processes and ensure timely fulfillment.

• Accurately capture and maintain customer data for marketing use.

• Promote Chalhoub’s loyalty program (MUSE) and stay updated on app offerings.

• Assist in organizing and executing in-store events and marketing activations.

• Stay informed about the brand’s social media activities and promotions.

• Contribute feedback on store operations and performance.

• Drive sell-through rates and help maintain optimal inventory flow.

Requirements:

• Excellent communication skills in English.

• Previous experience in luxury fashion retail.

• Passion for delivering exceptional customer service and fashion styling.

• Team player with a proactive and collaborative attitude.

• Familiarity with customer data systems and loyalty programs is a plus.

Benefits:

• Competitive salary and comprehensive healthcare.

• Contribution towards child education.

• Remote and flexible working policies.

• Employee discounts and exclusive access to luxury products.

• Career mobility across departments and brands.

• Learning and development opportunities through internal platforms.

Diversity and Inclusion:
Chalhoub Group is proud of its inclusive work culture. Applicants from all backgrounds are encouraged to apply. The company is committed to ensuring equal opportunities for all, regardless of age, gender, race, religion, or disability.