Sanad Village, operating under Qaryat Sanad Rehabilitation Resort L.L.C, is a pioneering organization located in The Sustainable City, Dubai, specializing in providing rehabilitation services with a focus on individuals with autism spectrum disorders (ASD) and special needs. We are currently seeking a compassionate and organized Family Support Coordinator to join our team and act as a vital link between our clients, their families, and our multidisciplinary teams.

Responsibilities:

• Serve as the main point of contact for families, providing consistent and empathetic support.

• Promote Sanad Village’s services and build strong networks with local communities.

• Schedule meetings and teleconferences between families and internal departments.

• Maintain high standards of documentation, including case reports and review notes.

• Coordinate transportation for residential students and medical appointments.

• Keep parents informed about events, holidays, and student activities.

• Manage attendance records, notify teams of absences, and send updates to finance for invoicing.

• Handle on-site payments from clients and communicate with accounts.

• Ensure compliance with client rights and confidentiality policies.

• Maintain detailed and organized family engagement records.

• Address family concerns promptly and escalate complaints when necessary.

• Actively contribute to quality improvement and safety programs.

• Perform additional duties as assigned by the management.

Skills and Qualifications Required:

• Education: Bachelor’s degree in Social Work, Education, or a related field.

• Experience:

  • Prior experience in administrative or client service roles.

  • Background in working with culturally diverse populations.

  • Experience with individuals with ASD or special needs is highly preferred.

• Languages:

  • Proficient in English and Arabic (both written and verbal).

• Skills:

  • Strong interpersonal and communication skills.

  • Client-centered approach with a professional demeanor.

  • Good command of Microsoft Office applications (Word, Excel, PowerPoint).

Benefits:

• Competitive salary package.

• Supportive, inclusive work culture.

• Benefits in accordance with UAE Labour Law.

• Additional company-provided perks.

How to Apply:
Send your updated CV to Careers@sanadvillage.com