Job Title: Customer Support Executive

Job Description:
We are looking for a dynamic and customer-focused Customer Support Executive to join our team in the UAE. The ideal candidate will be responsible for understanding client needs, offering tailored solutions, managing queries, and enhancing the overall customer experience through effective communication and collaboration.

Key Responsibilities:

• Understand client requirements and provide suitable solutions through effective interaction.

• Deliver accurate, clear, and concise information using available resources and tools.

• Manage and resolve customer queries and complaints in real time with practical and timely solutions.

• Maintain organized records of customer interactions, documents, and relevant information for future reference.

• Collaborate with senior management to stay updated on policy changes and new product offerings.

• Coordinate with technical teams to resolve ongoing product or service issues efficiently.

Skills & Qualifications:

• Previous experience in customer service or support roles.

• Familiarity with online tools and digital platforms that enhance customer service efficiency.

• Strong telephone etiquette with a polite and professional approach.

• Excellent verbal and written communication skills with strong interpersonal abilities.

• Ability to multitask, prioritize, and manage time effectively.

• Proficient in using computer software and CRM systems.

• Based in the United Arab Emirates.