Averda is a leading waste management and recycling company operating across the Middle East, Africa, and India. Founded in 1964 and headquartered in Dubai, Averda provides sustainable end-to-end waste solutions, including collection, recycling, composting, hazardous waste management, and circular recovery. Serving over 60,000 clients, Averda is committed to environmental protection, innovation, and a “world without waste.”

Job Overview:
Averda is seeking a Customer Experience (CX) Agent to manage customer communications, handle complaints, and ensure exceptional service at every touchpoint. The role focuses on enhancing customer satisfaction, improving the overall experience, and supporting administrative tasks related to customer interactions.

Key Responsibilities

• Manage customer communication across multiple channels, including complaints and inquiries.

• Provide exceptional service to customers at every touchpoint within the Averda customer journey.

• Improve overall customer experience and help meet NPS targets.

• Perform designated administrative tasks accurately, including scheduling, data input, and invoicing.

• Act as the voice of the customer within a high-performing Global CX Centre.

• Collaborate with the CX Lead and cross-functional teams to deliver service excellence.

Requirements

• Minimum Diploma, preferably in Business Administration.

• Minimum 2 years of relevant experience in B2B and B2C customer service.

• Excellent English communication skills (speaking, reading, and writing). Hindi and Arabic are a plus.

• Intermediate to advanced MS Office skills, particularly Excel.

• Knowledge of customer service principles and best practices.

• Strong organizational skills and attention to detail.

• Energetic, proactive, and customer-focused mindset.