Job Overview

Chalhoub Group, the leading luxury retail partner in the Middle East, is seeking a Customer Care Executive – Trainee to join its E-commerce team in Dubai. This role is ideal for customer-focused professionals who are passionate about delivering exceptional service and building long-lasting relationships within a premium retail environment.

As part of the Customer Care team, you will act as a key brand ambassador, ensuring every customer interaction reflects Chalhoub Group’s commitment to excellence, personalization, and seamless omnichannel experiences.

Key Responsibilities

• Deliver outstanding customer support across multiple touchpoints, including enquiries, orders, returns, waiting lists, and preferences

• Build strong relationships with customers by understanding their needs and providing personalized service solutions

• Handle customer concerns and complaints professionally, transforming challenging situations into positive outcomes

• Maintain strict client confidentiality and comply with data protection and security policies

• Follow internal processes and quality standards to ensure consistent service delivery

• Collaborate closely with internal teams to resolve order, delivery, or return-related issues efficiently

• Support sales objectives by identifying cross-selling and up-selling opportunities during customer interactions

• Contribute to achieving sales and service targets by maximizing every customer contact opportunity

Requirements

• Prior experience in customer service, retail, or sales, preferably within a luxury or premium environment

• Strong communication skills in English and Arabic

• Customer-centric mindset with a proactive and positive attitude

• Ability to work flexibly in a fast-paced, service-driven environment

• Self-motivated, energetic, and eager to learn

• Strong team player with excellent interpersonal skills

What Chalhoub Group Offers

• Structured learning, development, and career growth opportunities within a leading luxury retail group

• Exposure to a dynamic omnichannel and e-commerce environment

• Competitive benefits package including healthcare, education contribution, flexible working options, and exclusive employee discounts

Diversity & Inclusion

Chalhoub Group is committed to creating an inclusive workplace where diversity of thought, background, and experience is celebrated. All qualified applicants are encouraged to apply regardless of gender, age, nationality, religion, or disability.