Apparel Group is seeking an Assistant Store Manager to support the overall operations of the store and ensure a seamless customer experience. This position involves assisting the Store Manager with various managerial tasks and taking charge in their absence. The Assistant Store Manager will be responsible for overseeing daily operations, managing staff, achieving sales targets, and maintaining a high level of customer satisfaction.

Key Responsibilities:

• Sales and Customer Focus:

  • Implement and maintain a high standard of customer service within the store.

  • Lead by example to ensure customer service excellence.

  • Actively work towards achieving or exceeding store sales targets.

  • Ensure team members understand and work towards KPIs and targets.

  • Implement promotional offers and sales strategies effectively to drive store sales.

• Store Administration:

  • Regularly audit store administration and resolve any issues.

  • Collaborate with the Store Manager to set and achieve sales targets.

  • Monitor sales performance and analyze KPIs.

  • Oversee inventory control, merchandising, and stock replenishment.

  • Ensure the store layout and presentation align with brand standards.

• Presentation and Management:

  • Ensure the store has the correct stock package and levels to maximize sales.

  • Maintain high standards of visual merchandising and cleanliness.

  • Effectively communicate changes in stock or store layout to the team.

  • Oversee back-store operations and merchandise replenishment.

• Staffing & Team Performance Management:

  • Manage employee schedules, vacations, and time off.

  • Resolve employee complaints and provide ongoing performance feedback.

  • Encourage team participation in creating store goals and plans.

  • Ensure adherence to company dress code and personal presentation standards.

• Security:

  • Ensure adherence to security procedures throughout the store.

  • Maintain a high level of security awareness regarding stock and money.

• Other Job Deliverables:

  • Carry out corrective actions and progressive discipline as necessary.

  • Demonstrate dependability, reliability, and punctuality.

  • Maintain confidentiality of all employee and employment-related information.

  • Display the highest level of integrity and ethics in decision-making.

Skills Required:

• 3+ years of progressive experience in a customer-centric role with strong management skills.

• Proven track record of enhancing customer engagement and exceeding sales KPIs.

• Leadership and problem-solving skills.

• Bachelor’s degree in business administration, retail management, or related field (preferred).