Mandarin Oriental Downtown, Dubai is seeking an Assistant Manager for the Lobby Lounge. The role supports the Lounge Manager in overseeing daily operations, leading and motivating staff, ensuring exceptional guest experiences, maintaining brand standards, and assisting with budgets and event planning.

Key Responsibilities:

• Assist the Lobby Lounge Manager in managing all operational aspects and taking charge in their absence.

• Enforce brand standards, SOPs, and quality measures; supervise cleanliness and maintenance.

• Lead, coach, and motivate the team; support scheduling and staff development.

• Handle guest complaints professionally and ensure VIP and high-standard service.

• Support outlet budgets, labour cost management, P&L reviews, and POS/menu updates.

• Assist in organizing promotions, festive events, and contribute innovative ideas for restaurant offerings.

Candidate Profile / Qualifications:

• High school diploma or equivalent; degree or higher diploma in Hospitality/Hotel/Business Management preferred.

• Minimum 2 years’ experience as Assistant Manager in a high-volume 5-star hotel or luxury restaurant.

• Strong knowledge of Lobby Lounge operations and team training.

• Effective communication in English; knowledge of additional languages is a plus.

• Proven leadership, coaching, and conflict-resolution skills.

• Flexible to work varied shifts, including evenings, weekends, and holidays.

Job Type: Full-time
Workplace: On-site