Al Bandar Rotana & Al Bandar Arjaan by Rotana are seeking a passionate and guest-focused Assistant Manager – Guest Services to join our Front Office team in Dubai. In this pivotal role, you’ll ensure an outstanding guest experience, coordinate special requests efficiently, support the front desk team, and contribute to operational excellence.

This is an opportunity to bring your leadership skills and service expertise to one of the region’s top hospitality brands, where we deliver not only luxury—but also memorable experiences.

Key Responsibilities

• Promote a professional, helpful, and courteous atmosphere for all guests and visitors

• Handle guest requests promptly and efficiently to ensure complete satisfaction

• Monitor guest service quality and assist in driving improvements in all front office operations

• Analyze departmental expenses and manage staffing, materials, and supplies efficiently

• Stay familiar with all in-house guests, VIPs, and guest preferences to enhance service delivery

• Maintain and update guest logs, comment records, and profiles in line with hotel standards

• Support the team in upholding a high standard of guest relations and front office performance

• Benchmark services and pricing structures against competitors to drive service excellence

Requirements

Qualifications & Experience:

• Degree or diploma in Hospitality or Hotel Management

• Previous experience in Front Office or Guest Services in a 4- or 5-star hotel

• Proficiency in Opera PMS and strong computer literacy

• Excellent written and spoken English (additional languages are a plus)

• Impeccable grooming and professional presentation

Key Skills:

• Exceptional guest relations and conflict resolution skills

• Strong leadership with the ability to supervise and motivate a multicultural team

• High emotional intelligence and adaptability under pressure

• Excellent verbal communication and interpersonal skills

• Attention to detail and organizational abilities

• Knowledge of hotel operations and service standards

Why Join Rotana?

At Rotana, we don’t just provide jobs—we provide career journeys. You’ll be part of a collaborative, international work culture that values innovation, hospitality, and integrity. Our commitment to people—both guests and employees—is at the heart of everything we do.