Sofitel is part of Accor, a global hospitality leader with a diverse portfolio of over 5,000 properties. At Sofitel, we blend French elegance with the spirit of local culture, delivering unparalleled guest experiences. Discover limitless career possibilities with us.

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Job Description

We are looking for an experienced Assistant Front Office Manager to join our dynamic team at Sofitel Dubai. You will be responsible for supervising all front office operations including Reception, Concierge, Guest Relations, CID, Valet Parking, and the Bell Desk to ensure smooth service delivery and exceptional guest experiences.

Key Responsibilities

• Oversee day-to-day front office operations ensuring compliance with hotel standards

• Supervise and provide support in absence of section heads (Reception, Concierge, etc.)

• Ensure smooth check-in/check-out and assist during high-traffic hours or events

• Deliver exceptional guest service while ensuring privacy and confidentiality

• Act as a liaison between guests and management for complaint resolution

• Monitor and manage guest feedback, preferences, and guest history records

• Maintain appropriate stock levels and approve operational requisitions

• Foster a culture of excellence, teamwork, and service within the front office team

Qualifications

• Proven experience in hospitality, ideally in a front office supervisory or assistant manager role

• Strong communication skills in English; additional languages are a plus

• Passion for customer service with a proactive, guest-first mindset

• Ability to handle high-pressure situations with calmness and professionalism

• Strong organizational, problem-solving, and team leadership skills

• Knowledge of hotel operations and systems (PMS experience preferred)

• Must reflect Sofitel’s brand values of elegance, excellence, and innovation

Why Join Us?

• Work with a globally respected luxury hospitality brand

• Be part of a passionate and supportive team

• Access world-class training and career development through Accor Academy

• Enjoy industry-leading benefits and growth opportunities