Job Title: Operations Manager 

Job Description:

We are seeking a proactive and experienced Operations Manager to oversee the daily operations of our Business Centre in Jumeirah Lakes Towers (JLT), Dubai. This role is ideal for someone who is client-focused, highly organized, and possesses a confident and assertive leadership style.

Reporting directly to the Sales and Operations Manager and Director, you will ensure seamless operations, outstanding client service, effective staff management, and long-term strategic support. You will play a vital role in optimizing revenue, retaining clients, and elevating the operational standards of the center.

Key Responsibilities:

Operations & Client Management:

• Manage the day-to-day operations of the Business Centre and ensure a high standard of service delivery

• Address and resolve escalated client issues and complaints with confidence and professionalism

• Ensure all client requests are fulfilled promptly and thoroughly

• Oversee onboarding of new clients and manage client terminations or exits

• Liaise with contractors and suppliers to manage repairs, maintenance, and upgrades

• Maintain the professional appearance and functionality of the center’s facilities

Team & Leadership:

• Lead the operations, admin, and reception teams; provide training and mentorship

• Foster a collaborative and growth-oriented team culture

• Set and monitor KPIs and performance targets for team members

• Conduct regular audits across all company centers to ensure performance and client satisfaction

Finance & Reporting:

• Collaborate with the Finance Department for client payment follow-ups and issuing legal or termination notices

• Identify and manage risk related to bad debts or high-risk clients

• Prepare monthly reports including client service metrics, meeting room usage, add-on services, and staff performance

• Optimize operational costs and support strategies to increase revenue

Strategic & Marketing Support:

• Support sales and marketing activities, including planning and hosting community events

• Provide input on pricing strategies based on market research and competitor analysis

• Lead client relationship building efforts to drive upselling and service renewals

Key Skills & Requirements:

• Minimum 3 years of relevant sales and operations experience (serviced office background preferred)

• Strong problem-solving and multitasking abilities

• Exceptional written and verbal communication skills (English required; Arabic preferred)

• Leadership, negotiation, and conflict resolution skills

• Strong understanding of office management systems and CRM tools (e.g., Office RND)

• A self-starter with a proactive and highly organized approach

• Age: Up to 40 years