Audemars Piguet is a globally recognized luxury watchmaker committed to innovation and craftsmanship. The company values forward-thinking individuals who contribute to its rich heritage while embracing the future of luxury retail.

Job Responsibilities:

• Demonstrate expertise in AP brand history, products, and services, ensuring a deep understanding of the luxury watch industry.
• Provide a warm, elegant, and professional welcome to clients, ensuring their comfort and an exceptional experience.
• Act as the primary point of contact for clients, managing appointments and guiding them seamlessly through their visit.
• Offer refreshments and assistance as per AP hospitality guidelines, creating a refined and memorable customer experience.
• Maintain strong relationships with clients and respond to feedback to continuously improve service standards.
• Work collaboratively with the team, ensuring smooth internal communication and maintaining a professional boutique environment.
• Contribute to achieving business KPIs by enhancing customer experience and supporting sales teams.
• Maintain and update client records in the CRM system while ensuring data security and confidentiality.
• Assist with boutique operations, ensuring compliance with security and safety protocols.
• Maintain the boutique’s cleanliness and luxury ambiance, adhering to AP brand standards.

Qualifications & Skills Required:

• Minimum of 2 years of experience in a similar position (luxury retail or hospitality experience preferred).
• Experience in the luxury watch industry is an advantage.
• Strong client relationship and service management skills, capable of handling complaints professionally.
• Fluency in English (Arabic language skills are a plus).
• Excellent interpersonal, organizational, and customer management skills.
• Ability to take initiative, work independently, and collaborate effectively with the team.

Additional Information:

• Competitive salary and benefits package.
• Inclusive and diverse workplace culture.
• Opportunity to grow within a prestigious luxury brand.

Apply now and be part of an extraordinary journey with Audemars Piguet!