Job Title: Ward Clerk 

Location: UAE
Employment Type: Full-Time
Industry: Healthcare / Hospital Administration
Department: Clinical Support / Administration
Experience: Prior healthcare or nursing admin experience preferred
Education: Diploma or Graduate (Preferably with nursing background)

Job Summary

We are seeking a proactive and well-organized Ward Clerk to provide essential administrative and clerical support to the clinical, medical, and nursing teams within our hospital’s in-patient unit. As a key member of the ward team, you will ensure the smooth functioning of daily operations, assist with patient admissions and discharges, manage non-medical queries, and facilitate communication across departments and with patients’ families.

Key Responsibilities

Admissions & Discharge

• Coordinate patient admissions and discharges.

• Assist in preparing paperwork relevant to patients’ medical processes.

• Guide patients and families through non-medical aspects of discharge.

Communication & Coordination

• Serve as the first point of contact at the nursing station.

• Answer telephones and relay non-clinical messages.

• Handle non-medical patient/family queries with professionalism and empathy.

• Schedule outpatient follow-up appointments.

Administrative & Clerical Support

• Maintain accurate and organized medical records and non-clinical documentation.

• Coordinate with billing and insurance for documentation follow-up.

• Receive and process patient feedback forms.

• Assist patients with practical needs (e.g., food for bystanders, Wi-Fi access, mobile charging).

• Replenish recreational/play items for patients.

Ward Management Support

• Ensure daily replenishment of consumables, linen, and stationery.

• Handle clerical duties such as filing, typing, and maintaining checklists.

• Support specimen handling and pharmacy request forms.

• Ensure smooth coordination of ward activities and maintain a welcoming environment.

Required Qualifications and Skills

• Diploma or graduate degree (preferably with a nursing or healthcare background).

• Fluent in English (spoken, written, and reading).

• Excellent communication and interpersonal skills.

• Strong IT and organizational abilities.

• Ability to work efficiently in a fast-paced clinical environment.

• Capable of managing multiple tasks and shifting priorities.

• Experience working within a multidisciplinary team is a plus.

Why Join Us?

Join a dedicated healthcare team where your contributions are essential to patient care and the smooth functioning of our in-patient unit. We value compassion, precision, and collaboration.