Agoda, a leading online travel platform and part of Booking Holdings, is hiring a User Experience Researcher for its Bangkok headquarters. This full-time position is open to global candidates and includes a generous relocation package. Agoda connects millions of travelers to 4.7 million+ accommodations and travel services globally and fosters a work environment rich in creativity, diversity, and innovation.

As a UX Researcher, you will play a critical role in informing Agoda’s product strategy, design direction, and customer experience through qualitative and quantitative research. This position involves end-to-end research planning, execution, analysis, and stakeholder communication, contributing directly to Agoda’s continued success in the competitive travel tech industry.

Key Responsibilities:

• Lead full-cycle research initiatives: define objectives, develop methodologies, conduct studies, analyze data, and communicate findings.

• Identify user pain points and business opportunities through deep analysis of behavioral and attitudinal data.

• Apply a wide range of research methods, including usability testing, diary studies, interviews, surveys, and metrics analysis.

• Partner with designers, product managers, and engineers to shape products that improve the travel experience for millions.

• Evaluate and manage external research vendors when needed.

• Mentor and support junior researchers, and contribute to Agoda’s UX research community.

• Ensure ethical research practices and data privacy compliance.

Skills and Requirements:

• Master’s degree or equivalent in Human-Computer Interaction, Psychology, Computer Science, Information Science, or related field.

• 7+ years of experience in UX research within consumer-facing industries.

• Strong capabilities in both qualitative and quantitative research.

• Excellent critical thinking and problem-solving skills.

• Proven ability to translate research insights into actionable recommendations.

• Confident communication and storytelling skills, adaptable across design, business, and engineering stakeholders.

• Experience in collaborative, cross-functional product environments.

• Familiarity with common UX research and survey tools.

• Willingness to relocate to Bangkok, Thailand (relocation assistance provided).

Why Join Agoda?

• Work in one of the world’s most dynamic travel technology companies.

• Be based in Bangkok—one of Asia’s most vibrant cities—with full relocation support.

• Join a diverse team of over 7,000 professionals from 95+ nationalities.

• Access to world-class tools, agile working environment, and continuous learning opportunities.

• Contribute to a global product used by millions of travelers.

Equal Opportunity Statement:
Agoda is an equal opportunity employer committed to fostering an inclusive and diverse workplace. Employment is based solely on qualifications, merit, and business needs.