The Travel and Lifestyle Executive at Luxury Escapes is responsible for servicing a diverse range of requests, delivering tailored travel and lifestyle experiences for clients. This role requires providing personalized recommendations, managing client preferences, and maintaining effective communication with members and vendors to ensure high customer satisfaction.

Key Responsibilities:

• Client Experience: Create exceptional, tailored travel and lifestyle experiences, exceeding client expectations.

• Reservations: Coordinate bookings for restaurants, hotels, events, jets, yachts, and entertainment venues.

• Customer Support: Anticipate client needs, offering seamless support and solutions.

• Operational Support: Assist the Travel & Lifestyle Concierge team, managing inquiries and requests within deadlines.

• Vendor Management: Build and maintain strong relationships with service providers and suppliers.

• Administrative: Maintain accurate client data in the CRM, process queries, and manage invoicing reconciliation.

• Team Collaboration: Support colleagues in meeting team KPIs and business growth.

• Sales: Upsell and cross-sell services in an appropriate manner, ensuring deadlines are met.

• Confidentiality: Handle sensitive information with discretion.

Required Qualifications:

• Experience: Minimum 3 years in the travel or concierge industry.

• Education: Bachelor’s degree in hospitality or a related field.

• Skills:

  • Specialized knowledge of hospitality and luxury brands.

  • Strong organizational and multitasking abilities.

  • Professional communication and negotiation skills.

  • Proficient in MS Office and Salesforce; fast typing skills.

  • Ability to work under pressure, manage tight deadlines, and maintain attention to detail.

  • Knowledge of an additional language (e.g., Arabic, Spanish, Russian) is a plus.

Nice to Have:

• Familiarity with booking corporate meetings, incentives, conferences, and events.

• Understanding of the Luxury Escapes Platinum card program.

Benefits:

• Full-time hybrid role with evening and weekend support.

• Opportunity to work with a global luxury travel and concierge brand.

• Competitive salary and growth opportunities.