📍 Location: Dubai, UAE | 💼 Employment Type: Full-Time
💰 Salary: Competitive

About the Position

Chalhoub Group is hiring a Customer Care Trainee to deliver exceptional service and build strong customer relationships. In this role, you’ll focus on providing the best shopping experience for luxury customers, resolving enquiries, managing preferences, and ensuring a seamless service.

Key Responsibilities

• Manage customer enquiries, waiting lists, and preferences

• Ensure client confidentiality and data protection compliance

• Collaborate with internal teams to resolve issues with orders or returns

• Personalize customer interactions for enhanced experiences

• Handle difficult customer situations professionally to turn negatives into positives

• Achieve sales targets by leveraging customer interactions to increase sales and product knowledge

What You Need to Succeed

• Previous experience in sales or retail, preferably in luxury

• Strong communication skills in English and Arabic

• Positive attitude and self-motivated approach

• Team player with a proactive mindset

What We Offer

• Career growth through development opportunities

• Competitive benefits, including healthcare, education contribution, and exclusive discounts

• A dynamic and inclusive work environment