Swissôtel Hotels & Resorts, part of the Accor Group, is seeking a Telephone Operator to join its hospitality team in Dubai. This role is ideal for service-driven professionals who thrive in communication, guest service, and multitasking. The Telephone Operator will handle guest calls, messages, inquiries, and wake-up calls while ensuring an exceptional guest experience in line with Swissôtel’s high standards.

Key Responsibilities:

• Handle and log guest messages promptly and accurately.

• Provide directory information to internal and external inquiries as per hotel policy.

• Operate public address, paging, and voicemail systems.

• Respond to guest inquiries and requests professionally and warmly.

• Manage wake-up call requests and ensure timely execution.

• Maintain the switchboard directory and keep front office information updated.

• Ensure quick coordination with other departments for guest requests.

• Stay fully aware of hotel fire and emergency procedures.

Required Skills & Qualifications:

• Secondary education or Hotel Management qualification.

• Minimum 1 year of experience in a four or five-star hotel.

• Strong written and verbal communication skills in English.

• Ability to work calmly and courteously in high-pressure situations.

• Excellent teamwork and judgment skills, especially with challenging guests.

• Comfortable working in a multicultural environment.

What’s in It for You:

• Join Accor, a global leader in hospitality with over 45 brands and 5,600 hotels worldwide.

• Access to career growth opportunities across Accor hotels globally.

• Supportive and diverse work environment.

• Exclusive employee benefits within and beyond the hospitality sector.

• Work in a prime location in downtown Dubai, opposite Burj Khalifa and The Dubai Mall.