Mandarin Oriental is seeking a Telecommunications Agent to provide high-quality, efficient, and friendly telephone services to guests. The role involves answering calls, delivering messages, managing wake-up calls, handling guest requests, and maintaining communication standards. In emergencies, the Telecommunications Agent serves as the communication center for the hotel.

Key Responsibilities:

• Answer all incoming calls and connect to the appropriate extensions in a timely and professional manner

• Accurately take and deliver messages to guests

• Handle guest requests for Do Not Disturb (DND) and confidential status

• Process personal and automatic wake-up calls for guests

• Answer guest inquiries and provide assistance or refer to relevant departments as needed

• Serve as the communication center during emergencies, managing hotel communications

• Keep a record of all Domestic Direct Dial (DDD) and International Direct Dial (IDD) calls

• Coordinate with the front office on telephone charges to ensure accurate billing

• Monitor TV channels and public area music to ensure proper functioning

• Stay informed on telephone directory updates, emergency procedures, and hotel promotions

Candidate Requirements:

• Excellent organizational and communication skills

• Minimum 1-year experience in a similar role within a luxury hotel environment is preferred

• Additional language skills are a plus

Company Overview:
Mandarin Oriental is a prestigious global hotel brand offering a luxurious guest experience across its various properties, including the Emirates Palace in Abu Dhabi. The brand is renowned for its exceptional service, elegance, and attention to detail.