Job Title: Technical Support Specialist

Job Description:
IDS Fintech is seeking a Technical Support Specialist to provide high-quality support for our enterprise financial software solutions. This position is ideal for individuals with a background in ERP systems, SQL database management, and financial systems. You will be responsible for ensuring smooth client operations, resolving technical issues, and maintaining core financial software functionalities.

This role requires a tech-savvy problem solver who can manage client queries efficiently, assist in system troubleshooting, and contribute to the ongoing improvement of our financial platform.

Key Responsibilities:

• Provide end-to-end technical support to clients using IDS Fintech’s enterprise financial software.

• Troubleshoot issues related to financial transactions, system performance, and database queries.

• Manage and maintain SQL databases, ensuring data integrity and performance.

• Collaborate with internal teams to implement technical solutions and system updates.

• Support and monitor software installations, system integrations, and upgrades.

• Assist in preparing technical documentation and reports using Crystal Reports.

• Handle basic network, web server, and Windows server configurations as needed.

• Participate in project management tasks related to client software implementation and support.

Skills & Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.

• 2–4 years of relevant experience in the financial sector, ERP systems, or technical support roles.

• Hands-on experience with SQL Server, Windows Server, network basics, and Crystal Reports.

• Strong problem-solving skills and customer service orientation.

• Effective communication skills and the ability to work collaboratively across departments.

• Residency in Kuwait is required.

Preferred Candidate:

• Career Level: Entry Level

• Experience: 2–4 years

• Location: Kuwait (only residents will be considered)