Technical Support Engineer – End User Support
📍 Dubai, United Arab Emirates (UAE) | 🕐 Full-Time

Experience Required:

🎓 4 – 7 Years

Educational Qualifications:

🎓 Diploma in Computers, Bachelor of Technology/Engineering (Computers), Bachelor of Science (Computers, Electronics)

Certifications:

💻 CCNA, MCSA, CompTIA A+

Job Description:

We are seeking a Technical Support Engineer to provide End-User Support as a Field Support Engineer. The role involves providing technical assistance for hardware and software setups, troubleshooting, and ensuring seamless support for users across the organization. You will be responsible for maintaining high standards of IT support, handling system configurations, resolving connectivity issues, and providing excellent customer service.

Roles & Responsibilities:

Hardware Setup:

• Install, configure, and maintain desktop computers, printers, and other peripherals.

Software Installation:

• Install and configure operating systems, office applications, and other software as required by users.

System Configuration:

• Set up user accounts, permissions, and security settings in accordance with organizational policies.

End-User Assistance:

• Provide technical support to end-users via phone, email, or in-person.

• Troubleshoot and resolve hardware and software issues.

Problem Diagnosis:

• Identify and diagnose hardware and software issues.

• Perform repairs or escalate issues to higher-level support if necessary.

Remote Support:

• Use remote desktop tools to assist users with troubleshooting and resolving issues.

Network Configuration:

• Set up and troubleshoot network connections, including wired and wireless networks.

Connectivity Issues:

• Diagnose and resolve issues related to network connectivity, including IP address conflicts and VPN connections.

Technical Skills / Competencies:

Mandatory Skills:

• Hands-on experience with Windows and Mac OS.

• Proven experience in end-user support, including support for Top Management Users.

• Knowledge of KPIs, SLAs, and experience with ITSM tools like ServiceDesk Plus.

• Good communication skills (both verbal and written).

• Working knowledge of office automation products and computer peripherals (e.g., printers, scanners).

• Knowledge of network security practices and anti-virus programs.

• Ability to perform remote troubleshooting and provide clear instructions.

• Strong problem-solving and multitasking skills.

• Customer-oriented attitude.

Employment Type:

🧾 Full-Time