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Technical Service Assistance – Arabic Speaker
FAAC France Dubai , UAE
  • FAAC Technologies, a world leader in access automation, parking systems, and access control, is seeking a Technical Service Specialist based in Dubai. This role involves providing technical support and after-sales assistance, managing service requests, troubleshooting, and conducting technical training sessions for customers and distributors. The position also includes handling annual maintenance contracts and coordinating technical team activities.

Responsibilities:

  • Act as the primary point of contact for service requests via phone and email.

  • Provide pre-sales and post-sales technical support to clients and distributors.

  • Offer remote and onsite troubleshooting assistance for product and installation issues.

  • Coordinate technical team activities, including onsite visits and training.

  • Manage service tickets and ensure timely resolution.

  • Assist with Annual Maintenance Contracts (AMC) and PPM activities.

  • Conduct technical training sessions and ensure product knowledge transfer.

  • Liaise with HQ for product-related inquiries and recurring fault reporting.

  • Oversee warranty management and return merchandise authorization (RMA) processes.

  • Follow up on older installations to check maintenance status and performance.

  • Assist with preparing technical reports and documentation.

Requirements:

  • Bachelor’s degree in Mechanical Engineering, Mechatronics, or a related field.

  • 2-3 years of experience in the automation or construction industry.

  • Strong troubleshooting skills and ability to work in high-pressure environments.

  • Excellent written and verbal communication skills.

  • Positive attitude and strong problem-solving skills.

  • Proficiency in Excel, PowerPoint; AutoCAD knowledge is a plus.

  • Strong leadership and task management abilities.

  • Fluency in English; knowledge of Arabic is a plus.


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