Rose Rayhaan by Rotana is seeking a passionate and guest-focused Team Leader – Front Desk to lead the front office team. This full-time, on-site role in Dubai requires an enthusiastic professional with strong leadership and hospitality skills who can ensure smooth front desk operations and exceptional guest experiences from check-in to check-out.

Key Responsibilities:

• Welcome guests in a professional and friendly manner, ensuring an excellent first impression and seamless service throughout their stay.

• Maintain clear communication with related departments to guarantee smooth and timely service delivery.

• Monitor and manage daily room rates and hotel occupancy levels.

• Supervise and support Front Desk Agents and Guest Services staff to maintain high service standards.

• Stay updated on hotel offerings and local attractions to assist with guest inquiries.

• Verify cashier closures at shift end, ensuring billing accuracy.

• Ensure guest registration details are accurately completed and aligned with Opera PMS records.

Qualifications:

• Degree in Hospitality Management or a related field.

• Previous experience in a hotel front office role, ideally in a supervisory capacity.

• Fluent in English; additional language skills are a plus.

• Familiarity with Opera PMS is advantageous.

• Strong interpersonal and problem-solving skills.

• Proficient in Microsoft Office and other basic computer systems.

Key Competencies:

• Effective communicator and customer service expert.

• Strong leadership and supervisory abilities.

• Calm under pressure with solid problem-solving skills.

• Adaptable, approachable, and team-oriented.

• Energetic personality with attention to detail and commitment to excellence.

Location: Dubai, United Arab Emirates

Contract Type: Full-time