Concentrix, a global leader in customer experience solutions, is hiring a Team Leader for their call center operations in Dubai. This full-time, on-site role involves daily supervision of a team of associates, ensuring operational KPIs are met through effective coaching, motivation, and performance management. The ideal candidate will have prior leadership experience in a call center setting, preferably within the healthcare sector.

Key Responsibilities:

• Supervise a team of call center associates, managing work performance and attendance

• Deliver coaching and feedback regularly to achieve team performance goals

• Address performance issues with action plans and corrective measures

• Ensure customer service meets contractual KPIs and expectations

• Manage escalated customer issues and provide subject matter expertise

• Conduct team meetings and ensure smooth communication of updates

• Promote company values through leadership and attitude

Job Requirements:

• Associate’s degree or equivalent; 2–4 years of relevant experience preferred

• Experience in managing and coaching a performance-driven team

• Excellent written and verbal communication skills

• Ability to multitask, prioritize, and meet deadlines

• Strong leadership and conflict resolution skills

• Willingness to work flexible shifts

• Fluency in English and Arabic

• Prior experience in the healthcare sector is an added advantage

• Must be a UAE resident or able to relocate at short notice

Career Level:
Managerial level – supervisory role with authority over employee status changes (e.g., promotions, disciplinary actions), performance management, and operations oversight.

Location:
Property # BCB2 515, Dubai CommerCity, Dubai, UAE

Equal Opportunity Employer Statement:
Concentrix is an equal opportunity employer and considers all qualified applicants without regard to race, religion, gender, age, or other protected characteristics.