Talabat, part of the Delivery Hero Group, is a leading local delivery platform operating in over 70+ countries worldwide. The company is seeking a Team Lead Rider Engagement to oversee rider operations, optimize staffing, and enhance performance through data-driven strategies. The ideal candidate will ensure compliance with company policies while maintaining high rider engagement and operational efficiency.

Responsibilities:

• Lead and manage operations within the assigned city.
• Oversee and direct the Rider Coordinator (RC) team for effective management.
• Monitor and optimize staffing levels to meet operational needs.
• Track order trends and adjust forecasts for special events.
• Optimize live operations to minimize order losses and improve efficiency.
• Implement data-driven strategies to enhance rider performance.
• Ensure the city meets and maintains key performance indicators (KPIs).
• Facilitate effective communication between the RC team and riders.
• Conduct rider training sessions to enhance skills and performance.
• Ensure compliance with company policies and regulations.
• Keep the RC team motivated and aligned with business objectives.

Skills Required:

• Bachelor’s Degree required.
• 2–3 years of experience in the food/grocery tech industry preferred.
• Proficiency in data input, retrieval, and analysis.
• Ability to multitask and work effectively in a fast-paced environment.
• Proficient in Google Suite.
• Strong communication skills (English and Urdu required; Arabic is a plus).
• Experience managing multiple stakeholders and large teams.
• UAE Driving License is a must.

Company Details:
Talabat is a pioneering delivery platform, committed to providing fast, easy, and seamless experiences. As part of Delivery Hero, the company fosters a dynamic and growth-oriented work environment.