AYS Developers is looking for a System Operations Lead Specialist to join their team in Dubai. This role focuses on managing and optimizing the lead pipeline for the real estate division, ensuring accurate data capture, and maintaining lead quality across multiple channels. The ideal candidate will have experience in CRM management, lead generation, and sales support within the real estate sector.

Key Responsibilities:

• Lead Management:

  • Manage and monitor incoming leads from various platforms (website, phone, WhatsApp, social media, property portals, walk-ins, etc.).

  • Ensure accurate recording of lead information in the CRM system.

  • Qualify leads based on specific property requirements, budget, and buying intent.

  • Assign leads to appropriate sales agents based on availability and priority.

• Follow-Up & Optimization:

  • Oversee follow-up schedules to ensure no leads go uncontacted.

  • Track the lead journey from inquiry to conversion and generate performance reports.

  • Collaborate with marketing and sales teams to align lead quality with campaign goals.

• CRM & Workflow Management:

  • Optimize lead management processes and workflows.

  • Ensure the CRM is organized, up-to-date, and clean of duplicate or low-quality leads.

  • Monitor agent response times and lead handling efficiency.

Qualifications & Requirements:

• Experience: Minimum 2 years in real estate lead management, CRM coordination, or sales administration.

• Skills:

  • Proficiency in CRM systems (HubSpot, Salesforce, Zoho, or industry-specific tools).

  • Strong organizational and multitasking skills.

  • Knowledge of digital platforms and real estate lead sources (Property Finder, Bayut, Dubizzle, etc.).

  • Fluent in English; Arabic or other languages is a plus.

• Education: Bachelor’s degree in Business, Real Estate, Marketing, or related field (preferred).

What We Offer:

• Competitive salary with performance bonuses.

• Career growth opportunities in a fast-paced real estate environment.

• Access to premium property listings and tools.

• Supportive and team-driven work culture.

• Training on systems, processes, and market trends.

Job Type: Full-time
Work Setup: On-site
Industry: Real Estate