Job Type: Full Time
Location: Dubai, UAE
Industry: Luxury Retail
Job Function: Sales & Store Operations
Nationality: Open

Inspire | Exhilarate | Delight

Chalhoub Group, a leading partner for luxury retail in the Middle East for over 70 years, is seeking an experienced and customer-focused Store Supervisor to support store leadership and deliver exceptional luxury retail experiences. Working closely with the Store Manager, this role is responsible for driving sales performance, leading store teams, ensuring operational excellence, and maintaining brand standards.

This position plays a vital role in enhancing customer loyalty, motivating sales teams, and ensuring seamless day-to-day store operations across omnichannel platforms.

Key Responsibilities

Brand Representation & Sales Performance

• Lead by example by representing the brand’s values, culture, and luxury service standards

• Support the achievement of store sales targets through effective sales leadership and high-selling techniques

• Build and maintain exceptional guest experiences to drive customer loyalty and repeat business

• Stay informed on product knowledge, market trends, and competitor activities

Team Leadership & Store Support

• Assist the Store Manager in managing team performance, responsibilities, and daily schedules

• Create a positive, inclusive, and high-performing work environment

• Act as a point of contact for team feedback, challenges, and concerns, escalating when necessary

• Ensure staff grooming, conduct, and service standards are consistently maintained

Customer Experience & Clienteling

• Promote a customer-centric culture with a strong focus on VIP client relationships

• Resolve customer complaints efficiently while maintaining brand integrity

• Leverage clienteling tools and digital platforms to enhance in-store and omnichannel experiences

Operational Excellence

• Ensure store cleanliness, visual merchandising, and stock replenishment meet brand guidelines

• Support inventory management, audits, and accurate stock movement records

• Ensure compliance with legal, safety, security, HR, and retail operating standards

• Utilize retail technology tools such as clienteling apps, OMS, and business communication platforms

What You’ll Need to Succeed

• Proven experience in a supervisory or team leadership role within luxury fashion retail

• Strong customer-centric mindset with the ability to build and manage a loyal client base

• Excellent communication skills and commercial awareness

• Ability to motivate teams and manage store operations in a fast-paced retail environment

What Chalhoub Group Offers

• Competitive benefits package including healthcare and child education contribution

• Flexible and remote working policies (role-dependent)

• Exclusive employee discounts across luxury brands

• Continuous learning, development, and internal mobility opportunities

• Inclusive, diverse, and future-ready workplace culture