Role Overview

Chalhoub Group is the leading partner and creator of luxury experiences in the Middle East, with a legacy spanning more than seven decades. As a hybrid luxury retailer, the Group represents an unparalleled portfolio of owned brands and international partners across fashion, beauty, jewellery, watches, and lifestyle categories.

We are seeking an experienced Store Manager to lead one of our luxury retail stores in Dubai. This role is responsible for driving commercial performance, delivering exceptional customer experiences, and developing a high-performing team, while ensuring full alignment with brand standards and Chalhoub Group values.

Key Responsibilities

Business Leadership

• Act as a brand ambassador, embodying and communicating the brand’s values and philosophy in all interactions

• Define, execute, and monitor store action plans to achieve sales targets and KPIs

• Drive client acquisition, retention, and VIP development through structured clienteling strategies

• Maintain and leverage the customer database to generate future sales opportunities

• Stay informed on market trends, products, and competitors, sharing insights with relevant stakeholders

• Conduct quarterly SWOT analyses and review outcomes with the team and line management

• Embrace an omnichannel mindset, leveraging online and offline sales touchpoints

Team Leadership & Development

• Provide clear direction and vision aligned with store and business objectives

• Recruit, develop, and retain top talent

• Foster a positive, inclusive, and high-performance work culture built on trust and respect

• Coach and mentor team members, promoting a growth mindset and continuous learning

• Support performance management processes, including development plans and improvement actions

• Act as a voice for the team, escalating feedback and concerns to leadership and HR when required

Customer Experience

• Champion a seamless omnichannel customer journey across physical and digital platforms

• Lead by example in clienteling, with a strong focus on VIP customers

• Use customer insights and data to anticipate needs and personalise the shopping experience

• Recruit new clients and nurture long-term loyalty through exceptional service and engagement

Operational Excellence

• Ensure all sales and operational SOPs are followed consistently

• Oversee e-commerce order fulfilment, ensuring SLAs for time and quality are met

• Leverage available technology tools (clienteling apps, OMS, WhatsApp Business, etc.) to enhance customer experience

• Ensure VM standards, stock replenishment, and store presentation meet brand guidelines

• Optimise floor coverage through traffic analysis and peak-hour planning

• Ensure full compliance with legal, safety, security, HR, and retail operations standards

• Proactively identify and escalate operational risks or issues

Candidate Profile

• Proven leadership experience in fashion or luxury retail, ready to step into or already operating at Store Manager level

• Strong people leadership skills with a coaching and development mindset

• Commercially astute, confident in analysing KPIs and driving business performance

• Passionate about fashion, styling, and delivering elevated client experiences

• Hands-on leader, comfortable being present on the shop floor

• Based in the UAE or with the ability to work in Dubai

What We Offer

At Chalhoub Group, we believe in turning ambition into achievement. You will benefit from continuous learning and development, internal mobility opportunities, and exposure to diverse career paths across the Group.