Employment Type: Full-Time
Location: UAE

About Us:
Chalhoub Group is the leading name in luxury retail across the Middle East, with over 600 stores, 300 prestigious brands, and more than six decades of success. As we evolve from traditional retail to a hybrid luxury experience provider, we are committed to delivering excellence across fashion, beauty, and lifestyle.

Join our team and be part of a fast-growing organization where innovation, customer experience, and people development are at the heart of everything we do.

Your Role as a Store Manager:
As a Luxury Store Manager, you will lead the store’s commercial performance and customer experience strategy. You’ll inspire and guide your team, build lasting relationships with VIP clients, and ensure operational excellence, all while representing the values of our world-class luxury brands.

Key Responsibilities:

Leadership & Team Management

• Lead by example, embodying the brand’s values in all customer and team interactions.

• Recruit, mentor, and retain top talent while promoting a collaborative and respectful work culture.

• Communicate a clear business vision and oversee performance, coaching team members for success and growth.

• Promote internal learning platforms and ensure team development plans are in place.

Sales & Customer Experience

• Develop and execute store strategies to achieve sales goals and KPIs.

• Build and nurture a loyal VIP client base through exceptional clienteling and personalized service.

• Integrate omnichannel tools to deliver a seamless customer journey across physical and digital touchpoints.

• Analyze customer behavior using data insights to drive conversion and retention.

Operational Excellence

• Ensure visual merchandising and stock displays align with brand standards.

• Manage inventory, e-commerce fulfillment, and compliance with operational, safety, and HR protocols.

• Leverage tools such as clienteling apps, order management systems, and digital communication platforms.

• Optimize team scheduling using traffic data for peak hours to ensure consistent floor coverage.

What You’ll Bring:

• 3–5 years of experience in luxury retail (fashion or beauty)

• Proven leadership skills managing teams of 5+ employees

• Strong sales acumen with a track record of achieving and exceeding targets

• Experience in merchandising, inventory control, and omnichannel retail operations

• Passion for luxury and customer-centric service

What We Offer:
At Chalhoub Group, we support your journey through:

• Dynamic career development and internal mobility opportunities

• Competitive benefits including healthcare, flexible work options, and exclusive discounts

• A vibrant, inclusive, and future-forward culture that embraces innovation and sustainability

Diversity & Inclusion:
We are proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome all applications, regardless of background, gender, age, nationality, or disability status.