Keolis Group, a global leader in public transport operations and mobility services, is seeking a qualified and dedicated Station Master (UAE National) to oversee and manage daily station operations across the UAE. This full-time, on-site role involves leading a team of station personnel to ensure a safe, reliable, and customer-focused transportation experience for all passengers.

The ideal candidate will demonstrate strong leadership, communication, and organizational skills while maintaining world-class service standards in a high-paced, customer-oriented environment.

Key Responsibilities:

• Lead and motivate a team of Station Agents, Customer Service Agents, Passenger Ambassadors, and Car Park staff.

• Act as the shift “landlord” of the station, ensuring smooth and safe operations at all times.

• Maintain station facilities in proper working condition and report equipment faults promptly.

• Communicate effectively with internal departments and external stakeholders to ensure operational efficiency.

• Deliver clear and accurate public announcements and station information.

• Oversee station safety procedures and manage emergency evacuations when required.

• Monitor passenger movement, manage crowd control, and ensure passenger comfort and safety.

• Supervise ticket sales, respond to passenger inquiries, and assist customers with special needs.

• Handle lost property, distribute promotional materials, and provide travel information.

• Manage cash collection and reconciliation procedures when necessary.

• Maintain detailed station logs and prepare incident or accident reports.

• Conduct performance reviews for station and customer service staff.

• Support operational teams during shifts and emergencies as required.

Key Skills:

• Strong leadership, initiative, and problem-solving capabilities.

• Excellent communication and interpersonal skills at all organizational levels.

• Ability to multitask and perform efficiently in a fast-paced, team-driven environment.

• Good literacy, numeracy, and IT proficiency.

• Strong organizational and attention-to-detail abilities.

Knowledge Requirements:

• Excellent understanding of station environments and operations.

• Familiarity with work instructions, operational safety, and emergency procedures.

Experience:

• Minimum of 2 to 3 years of experience supervising front-line staff in a metro station or equivalent customer service environment.

Educational Qualifications:

• Bachelor’s degree or higher diploma in a relevant discipline preferred.

This position offers an exciting opportunity for UAE Nationals to play a key role in delivering safe, efficient, and customer-focused metro station operations as part of Keolis Group’s commitment to excellence in public transport.