Keolis.MHI, a leading transportation and mobility operator, is looking for a Station Master (UAE National) to manage station operations, ensure passenger safety, and deliver world-class customer service. The role requires strong leadership, operational excellence, and effective communication to maintain smooth metro station functionality and customer satisfaction.

Key Responsibilities:

• Lead and motivate a team of Station Agents, Customer Service Agents, Passenger Ambassadors, and Car Park Controllers.

• Act as the shift ‘landlord’ responsible for all activities and personnel within the station.

• Ensure station safety, cleanliness, and operational efficiency at all times.

• Manage public announcements, update train and station information, and handle passenger communication.

• Oversee evacuation and emergency response procedures during incidents.

• Monitor passenger flow to prevent overcrowding and maintain orderly station operations.

• Provide assistance to customers, especially those with special needs, ensuring a positive experience.

• Manage ticket sales, cash handling, and reconciliation when required.

• Report and document equipment malfunctions, incidents, and faults to relevant controllers.

• Conduct performance reviews for Station and Customer Service Agents.

• Support management in operational planning and carry out other duties assigned by supervisors.

Key Skills:

• Strong leadership, problem-solving, and organizational abilities.

• Excellent communication and interpersonal skills.

• Proficiency in IT systems and an understanding of complex operational environments.

• Ability to work effectively in a fast-paced, team-oriented setting.

• Detail-oriented with the ability to manage multiple priorities efficiently.

Knowledge Requirements:

• Excellent understanding of station operations and safety procedures.

• Familiarity with work instructions and operational protocols.

• Thorough knowledge of customer service standards in public transport environments.

Experience & Education:

• Minimum 2–3 years of experience supervising a front-line customer service team in metro or equivalent environments.

• Degree or higher diploma in a relevant field preferred.

About the Company:

Keolis.MHI is a premier public transport operator delivering efficient and safe metro and rail services across the UAE. The company is dedicated to innovation, passenger satisfaction, and sustainable mobility solutions. Joining Keolis.MHI means becoming part of a world-class team committed to operational excellence and exceptional service delivery.

🌐 Website: www.keolismhi.com