Allianz Partners is seeking a Service Delivery Lead to oversee vendor and service delivery operations, ensuring optimal performance management of outsourcing partners. Reporting to the Service Delivery Manager in Operations Transformation & Support, this full-time, on-site role requires expertise in third-party partnerships (TPP), governance, and operational frameworks.

Responsibilities:

• Support the development of the global TPP, operational partnerships, and inter-BU agreement framework
• Assist in standardizing frameworks for compliance and alignment
• Drive strategic initiatives for third-party partner management
• Conduct TPP performance reviews in compliance with EU Solvency II and Allianz Group Outsourcing processes
• Manage inter-BU governance and oversee offshoring platforms
• Implement and embed a formalized service delivery approach
• Develop end-to-end service delivery models, including complaint management and mitigation plans
• Ensure high-quality monitoring of TPPs for best-in-class service
• Perform data analysis, consolidating TPP performance reports and cost containment metrics
• Build service delivery dashboards for operational insights

Skills Required:

• Bachelor’s degree in Business Administration, Human Resources, or related field
• 10+ years of service delivery experience in a multinational environment
• Expertise in supplier contract negotiation and performance management
• Strong project management and data analytics skills
• Proficiency in MS Office (Outlook, Word, Excel, PowerPoint)
• Ability to manage complex data sets and drive results
• Excellent problem-solving, leadership, and communication skills
• High attention to detail and ability to prioritize tasks independently
• Strong team collaboration and stakeholder management

Company Details:
Allianz Partners is a global leader in insurance and asset management, committed to fostering a diverse and inclusive workforce. The company offers career development programs, international mobility, and work-life balance initiatives to support employee growth.