Job Title: Senior Store Manager

Job Description: Join Chalhoub Group as a Senior Store Manager and be a key driver of business success in the luxury retail space. As a Senior Store Manager, you will take charge of achieving sales targets, fostering customer relationships, and leading a dynamic team. You’ll ensure the store aligns with brand guidelines and operational excellence while delivering an exceptional customer experience across both physical and digital touchpoints. This is a fantastic opportunity to contribute to the growth of one of the leading luxury retail groups in the Middle East.

Key Responsibilities:

Drive the Business:

• Lead by example and embody the brand’s values and philosophy in every customer interaction.
• Define, execute, and monitor the store’s action plan to achieve sales targets and KPIs.
• Build and maintain a loyal customer base by managing the customer database and identifying potential sales opportunities.
• Stay up-to-date on trends, products, and competitors and provide feedback to the back-office team.
• Leverage all sales channels (online and offline) to maximize business results.

Team Leadership and Development:

• Provide a clear vision to your team on store goals, performance expectations, and business direction.
• Recruit, develop, and retain top talent to build a strong, motivated team.
• Foster a positive work environment based on trust and respect.
• Act as a coach for team members and promote continuous development using available learning tools.
• Manage performance improvement plans transparently and constructively.

Customer Experience:

• Promote an omnichannel mindset, ensuring the team understands both in-store and online customer touchpoints.
• Implement clienteling strategies, focusing on VIP customers and utilizing customer data to personalize their experience.
• Recruit new clients and convert them into loyal VIP customers through exceptional service.

Operational Excellence:

• Ensure all sales and operational procedures are followed, maintaining store standards and policies.
• Oversee the timely and accurate processing of e-commerce orders.
• Ensure the team is proficient with technology tools that enhance customer experience, such as clienteling apps and Whatsapp Business.
• Ensure proper stock replenishment, display organization, and adherence to brand guidelines.
• Anticipate peak hours and maintain healthy floor coverage by analyzing traffic data.
• Ensure compliance with all legal, safety, security, and operational procedures.

Requirements:

• Proven experience leading a luxury or premium fashion store.
• Experience managing a sizeable team in a fast-paced environment.
• A flexible and agile leader with a strong growth mindset and passion for delivering excellence in customer experience.

What We Offer: At Chalhoub Group, we offer opportunities for personal growth and development through diverse career paths, learning experiences, and internal mobility. Our competitive benefits package includes healthcare, education contributions, remote working policies, and exclusive employee discounts.

We encourage applicants from diverse backgrounds to apply and join us in creating luxury experiences that Inspire, Exhilarate, and Delight our customers.

Be part of an inclusive, innovative, and forward-thinking team at Chalhoub Group!